Shipping and Exchange

Certainly! Below is a professional and ecommerce-friendly Shipping and Exchange Policy for your online leather goods store, Sanwas International. This content is designed to build customer trust while clearly outlining logistics and expectations around delivery and product exchanges.

Shipping & Exchange Policy

Thank you for shopping with Sanwas International. We are committed to delivering premium leather goods safely and promptly to your doorstep. This Shipping & Exchange Policy outlines the terms and conditions related to order delivery and exchange requests.

1. Shipping Policy

a. Delivery Coverage

  • We ship across India and offer international shipping to selected countries.
  • All deliveries are handled through trusted courier partners to ensure safe and timely arrival.

b. Processing Time

  • Orders are processed within 1–3 business days of purchase confirmation.
  • Orders placed on weekends or holidays will be processed the next business day.

c. Estimated Delivery Time

  • Domestic Orders (India): 3–7 business days
  • International Orders: 7–15 business days (customs clearance may impact delivery times)

Note: Delivery timelines are estimates and may vary due to external factors such as courier delays, public holidays, or weather conditions.

d. Shipping Charges

  • Free shipping is available on all prepaid orders above ₹[Insert Amount] (within India).
  • Standard shipping rates apply for orders below this amount and for international deliveries. Charges are calculated at checkout.

2. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or SMS.
  • You can track your shipment on the courier partner’s website or via the tracking link we provide.

If you do not receive tracking details within 72 hours of ordering, please contact our support team.

3. Exchange Policy

At Sanwas International, we want you to love what you buy. If you are not completely satisfied with your purchase, we offer easy exchanges under the following terms:

a. Eligibility for Exchange

  • You must initiate an exchange within 7 days of receiving your order.
  • The product must be:
    • Unused and in original condition
    • With tags, labels, and packaging intact
    • Accompanied by proof of purchase (order ID or invoice)

b. Non-Exchangeable Items

  • Personalized or custom-made items
  • Products marked as “Final Sale” or “Clearance”
  • Items showing signs of wear, damage, or misuse

c. How to Request an Exchange

  1. Contact us at [Insert Email] with your order number and exchange request.
  2. Once approved, we will provide the return instructions.
  3. The customer is responsible for return shipping unless the exchange is due to a wrong or defective item.
  4. Once we receive and inspect the item, your new item will be shipped within 3–5 business days.

d. Size/Color Exchange

  • Exchanges for different sizes or colors are subject to stock availability.
  • If the replacement item costs more, the price difference must be paid before dispatch.

4. Damaged or Incorrect Items

If your order arrives damaged, defective, or is not what you ordered:

  • Notify us within 48 hours of delivery.
  • Email us clear photos of the item and packaging.
  • Upon verification, we’ll arrange for a free replacement or refund, as per your preference.

5. Delays and Exceptions

We are not liable for:

  • Delays caused by courier services, natural calamities, customs hold-ups (for international shipments), or incorrect delivery information.
  • Any customs duties, taxes, or import charges (for international orders). These are the buyer’s responsibility.

6. Contact Us

For questions or assistance regarding shipping or exchanges, contact:

Sanwas International
📧 Email: [sanwasinternational@gmail.com]
📞 Phone: [+91-6239900878]


🌐 Website: [www.sanwasinternational.com]

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