Cancellation and Refund

Certainly! Here’s a professional and customer-friendly Cancellation and Refund Policy for your ecommerce store, Sanwas International, which specializes in selling leather goods online. This version ensures clarity, legal compliance, and sets the right expectations for your customers.

Cancellation & Refund Policy

At Sanwas International, we want you to shop with confidence. Our Cancellation and Refund Policy is designed to ensure transparency and provide a smooth resolution process in case you’re not fully satisfied with your purchase.

1. Order Cancellation

a. Before Shipment

  • You may cancel your order within 24 hours of placing it or before it is dispatched, whichever comes first.
  • To cancel your order, please email us at [sanwasinternational@gmail.com] or call [+91-6239900878] with your order number.
  • If the order is canceled within the allowable time frame, you will receive a full refund to your original payment method.

b. After Shipment

  • Once your order has been dispatched, it cannot be canceled.
  • You may still be eligible for a return or exchange. Please refer to our Return Policy below.

2. Return & Exchange Policy

a. Eligibility Criteria

We accept returns and exchanges under the following conditions:

  • The item is unused, unworn, and in original condition with tags and packaging intact.
  • Return is initiated within 7 days of delivery.
  • Proof of purchase is provided (order number or invoice).

Non-returnable items include:

  • Personalized or monogrammed products
  • Clearance or discounted sale items
  • Items damaged due to misuse

b. How to Initiate a Return

To initiate a return or exchange:

  1. Contact us at [Insert Email] with your order number and reason for return.
  2. Our team will approve your request and provide return instructions.
  3. Ship the item back to our address at your cost, unless the item was defective or incorrect.

3. Refund Process

Once we receive and inspect the returned item:

  • You will be notified via email about the approval or rejection of your refund.
  • If approved, your refund will be processed to your original method of payment within 7–10 business days.
  • Shipping charges (if any) are non-refundable, unless the return is due to our error (e.g., wrong or defective item).

4. Exchange Policy

  • Exchanges are allowed for size or color changes, subject to stock availability.
  • If the replacement item is of higher value, the price difference must be paid.
  • Exchanges follow the same process and timelines as returns.

5. Damaged or Defective Items

If you receive a damaged or defective product:

  • Notify us within 48 hours of delivery.
  • Share clear photos/videos of the damage.
  • We will arrange a free replacement or a full refund upon verification.

6. Late or Missing Refunds

If you haven’t received your refund within the stated time:

  1. Check your bank account or credit card statement.
  2. Contact your payment provider—it may take some time before your refund is officially posted.
  3. If you’ve done the above and still haven’t received it, contact us at [Insert Email].

7. Contact Us

For any cancellation, return, or refund-related inquiries, reach out to us at:

Sanwas International
📧 Email: [sanwasinternational@gmail.com]
📞 Phone: [+91-6239900878]
🌐 Website: [www.sanwasinternational.com]

Would you like me to generate this into a styled HTML section or downloadable policy document for your website?